Customer Testimonials

Got things done in a timely manner

Excellent all around from phone call, to scheduling to completing recall work and oil change, Mike was excellent!

They gave me a price that actually shocked me.I thought we were done negotiating and he still sweetened the deal. How can anybody ask for better than that? All the staff were fantastic, Luke was my salesman look him up.

Parts department is lazy and never picks up the phone. Long holds and doesn’t care about the customer. Do not waste your time here.

Great communication and quick service.

Sales person did a great job

Made my out of state transaction incredibly smooth, everyone was extremely professional

Ask for Jesse. He helped my wife and I on a truck purchase and was great. Not pushy at all. I’ve been in sales for a long time and was impressed with how well he does just being a regular guy wanting to help people. If you want an honest car salesman, which is hard to come by, ask for Jesse.

So I just gotta say well done Lithia Ford ! Thank you for taking care of me and working through our issue... KJ was an absolute diamond of a human ... I appreciate the heck out of you ... Thanks for re-establishing our relationship and giving me faith in your customer service.. absolutely an amazing human... Ford is lucky to have a guy like you representing them .. also want to say thanks to GM Jim ...Thank you for making this a personal mission to make sure I was completely satisfied and happy.... although things started out a bit hard I really appreciate Fords ... Read More

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Google - Nov 6, 2026

So I just gotta say well done Lithia Ford ! Thank you for taking care of me and working through our issue... KJ was an absolute diamond of a human ... I appreciate the heck out of you ... Thanks for re-establishing our relationship and giving me faith in your customer service.. absolutely an amazing human... Ford is lucky to have a guy like you representing them .. also want to say thanks to GM Jim ...Thank you for making this a personal mission to make sure I was completely satisfied and happy.... although things started out a bit hard I really appreciate Fords commitment to establish our working friendship and showing me that I can depend on this dealership... I feel completely confident moving forward and I know my vehicle is in great hands .. i have to have a working relationship with my dealership because of the tight maintenance schedule I run ... I learned a few things on what to do and not to do .. but ultimately I learned these people have great character... Thank you for selling me my dream truck and taking care me .. I was absolutely floored to see how beautiful my truck looked upon return.. This means alot that you did more than take care of me ... you went above and beyond... I look forward to working with you with my maintenance schedule.. i am a very happy customer right now... proud of my vehicle and proud to have a dealership with integrity behind me .. WELL DONE LITHIA OF FORD!!! and THANK YOU !

Fast quality inspection and service

Kyle, your Boise service manager has been very helpful. I brought my new 2026 F-150 in to get the bed liner sprayed, the Ford bed cover installed and the extra bed tie downs installed at 8am and he called me at 2:30 that was done. Also two of the tie downs had to ordered. They came 2 days later and Kyle personally installed them. Excellent customer service...!!!! Thanks

Mike was the best. He made sure everything was taken care of.

Excellent experience during the last visit to Lithia

Very helpful and thorough. Prices were reasonable. I had a tune-up and transmission service. My Service Advisor KJ was exceptional.

Awesome place to go got me in and out fast valued my time and gave me a better price than Corwin. Highly recommend lithia over Corwin better deals and better experience in my experience

Awesome experience, highly recommend Lithia ford for your next vehicle.

Chris and his team at Lithia paint and body, of Boise, did an incredible job for us. In fact, they’ve worked for us on several occasions, and it performed to an extremely high level each time. A++plus+plus+plus

Leah was amazing. She made the whole process for an out of state buyer super easy.

Exceptional at home service.

Couldn't have gone better. Nice job by all involved. Thank you

Very quick and professional

I had a great experience at Lithia Ford! Brian was extremely kind, professional, and respectful throughout the entire process. As an active-duty military officer, my schedule can be unpredictable, but Brian went above and beyond to accommodate my availability and work around my military commitments. He made everything easy, stress-free, and convenient. I truly appreciate his flexibility, outstanding customer service, and the respect he showed me. I highly recommend Brian and the team at Lithia Ford!

Never in my life have I felt so bent over by a dealership. We spent an additional $5,000 dollars on an extended warranty for our 2022 Ford F350 Platinum that we bought a year a year ago. Today, we go in to have a piece of molding on the roof that hooks to the back window fixed because we were told by our salesman anything would be covered on it from here on out. Well... to our surprise we were told they could fix it but it will cost us $900.00 and it isn't covered by the extended warranty. How does a ... Read More

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Google - Oct 26, 2026

Never in my life have I felt so bent over by a dealership. We spent an additional $5,000 dollars on an extended warranty for our 2022 Ford F350 Platinum that we bought a year a year ago. Today, we go in to have a piece of molding on the roof that hooks to the back window fixed because we were told by our salesman anything would be covered on it from here on out. Well... to our surprise we were told they could fix it but it will cost us $900.00 and it isn't covered by the extended warranty. How does a dealership do this to people ?

Lithia service is a joke. They don’t return calls when they say they will. I bought an extended warranty for $5k on $100k truck and a trim piece broke no fault of mine and it won’t cover it plus they say it’s $900 to fix. Don’t ever use Lithia ford they will screw you!!

Brian is very respectful and he helped me out when he didn’t need to. They did a good job on everything I asked him/them to do to my f150. Just great customer service all around

Teddy Tobar always treats us right.

Colton was great! He treated my truck like it was his own. He was a pleasure to talk to when he returned the truck back to me.

Very smooth and good explanation s. Thanks.

Everything was great; only small issue is hard water spots on glass that Amarr is addressing.

I have purchased 2 trucks from Lithia, first purchase was nothing special/ a little disappointing. My second purchase was a complete nightmare, was sold a certified preowned (38k miles) truck with 10 speed transmission problems. Brought it in multiple times to have the Techs look at it, was told the truck was "just learning my driving style". 3rd time they finally decided to replace the drum and multiple clutches that had damage. They had my truck for over a month and broke a part on the exhaust that was removed during the transmission removal. They could not locate the replacement ... Read More

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Google - Oct 22, 2026

I have purchased 2 trucks from Lithia, first purchase was nothing special/ a little disappointing. My second purchase was a complete nightmare, was sold a certified preowned (38k miles) truck with 10 speed transmission problems. Brought it in multiple times to have the Techs look at it, was told the truck was "just learning my driving style". 3rd time they finally decided to replace the drum and multiple clutches that had damage. They had my truck for over a month and broke a part on the exhaust that was removed during the transmission removal. They could not locate the replacement part and I, as the customer had to call around to ford dealers all over the nation to find the part for them. They never apologized for anything or admitted that they made a mistake ( 0 accountability and minimal effort). Will not be returning for future purchases or service.

Initially, I was genuinely impressed with Lithia Ford. I appreciated the service and documentation they provided during my visit, and I was actually looking forward to becoming a repeat customer. Unfortunately, my experience following that appointment has completely changed my perspective. I brought my 2023 Ford Bronco Sport Outer Banks in for an oil change and tire rotation. Immediately after the service, my vehicle began making a repetitive “clack, clack, clack” noise when turning left. This was a new issue that I had not experienced before bringing my vehicle to their shop. I returned to the dealership to have the noise ... Read More

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Google - Oct 9, 2026

Initially, I was genuinely impressed with Lithia Ford. I appreciated the service and documentation they provided during my visit, and I was actually looking forward to becoming a repeat customer. Unfortunately, my experience following that appointment has completely changed my perspective. I brought my 2023 Ford Bronco Sport Outer Banks in for an oil change and tire rotation. Immediately after the service, my vehicle began making a repetitive “clack, clack, clack” noise when turning left. This was a new issue that I had not experienced before bringing my vehicle to their shop. I returned to the dealership to have the noise investigated. They removed the wheels but said they could not find the cause. I was told the vehicle was safe to drive. I was also told that a more thorough inspection through their service department would cost an additional $200. Relying on their assessment that the vehicle was safe to drive, I continued driving it for approximately a week. The issue was eventually identified as a damaged, unsecured brake line contacting the rotor. This is a serious safety concern involving the braking system. When I raised concerns about the damage and the timing of the issue, I was told by KJ they would not cover the repair because my vehicle has a rebuilt title and the damage was on that side of the vehicle. I understand that my vehicle has a rebuilt title, and I am not disputing its history. However, the fact remains that this issue did not arise until after I brought my vehicle to their shop for service. The vehicle's title history and the location of the damage do not, on their own, explain why this issue appeared immediately after my appointment or establish that it was pre-existing. I am particularly concerned that I returned to the dealership, explained the noise, and was assured that the vehicle was safe to drive, only to later discover that a brake line was damaged and contacting the rotor. I was ultimately given an estimate of $617.92 for the repair. What makes this experience especially frustrating is that I gave the dealership an opportunity to investigate the problem and trusted their assessment. I now have to deal with a potentially serious brake issue and the cost of repairs, despite having returned to the shop for help. It is disappointing to go from feeling confident in a business and looking forward to returning to questioning the quality of the service, the safety assessment I received, and the accountability shown when a problem arose. Customers deserve transparency, accountability, and accurate safety assessments when it comes to their vehicles. I hope Lithia Ford takes these concerns seriously and makes an effort to address what happened. I would encourage anyone using this dealership to document their vehicle's condition before and after service and to keep all findings, repair recommendations, and safety assurances in writing.

Not a Chevy ❌ FORD STANDS FOR FOUND ON ROAD DEAD!☠️

Very very disappointed with Ford and Lithia. I have a Key FOB giving me intermittent errors after battery change and troubleshooting(no key fob detected error, doesn't unlock door). The mobile tech (that was out for other service) said it was likely the circuit board. It should be covered by the extended warrantee I purchased. The service advisor said she would need to get approval from Ford and would call back. I never got a call. I called and was told Ford now wants Lithia to send a video of the issue in (have me drive hour and leave ... Read More

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Google - Sep 27, 2026

Very very disappointed with Ford and Lithia. I have a Key FOB giving me intermittent errors after battery change and troubleshooting(no key fob detected error, doesn't unlock door). The mobile tech (that was out for other service) said it was likely the circuit board. It should be covered by the extended warrantee I purchased. The service advisor said she would need to get approval from Ford and would call back. I never got a call. I called and was told Ford now wants Lithia to send a video of the issue in (have me drive hour and leave truck to get a video then wait longer for approval- not acceptable). I asked the service advisor to escalate and have her boss or Ford customer service rep call if needed. NO call back. Congratulations Ford, you saved a couple of hundred dollars by making it too hard for me to take advantage of the warrantee I paid for. In the process I have take Ford out of consideration for the next vehicles I buy. Seems penny wise and pound foolish.

I was very disappointed with my overall buying experience. After the sale, I felt like I was treated as though I was simply “done with” rather than a valued customer. The finance process felt rushed, and the representative seemed frustrated when I raised concerns about the vehicle. The vehicle had unremovable spots on the dashboard and an OBD code appeared, so I requested a price adjustment. After about 30 minutes of back and forth, I was only offered $100 off. Unfortunately, the issues didn’t end there. I was told the price I paid included registration, yet when I went to register ... Read More

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Google - Sep 18, 2026

I was very disappointed with my overall buying experience. After the sale, I felt like I was treated as though I was simply “done with” rather than a valued customer. The finance process felt rushed, and the representative seemed frustrated when I raised concerns about the vehicle. The vehicle had unremovable spots on the dashboard and an OBD code appeared, so I requested a price adjustment. After about 30 minutes of back and forth, I was only offered $100 off. Unfortunately, the issues didn’t end there. I was told the price I paid included registration, yet when I went to register the vehicle, I was charged nearly $400 because the registration figures provided by the dealership were inaccurate. I was also automatically enrolled in SiriusXM despite never signing up for it or giving permission to do so, which raised additional concerns about my personal information being shared. At this point, I believe these issues warrant more than simply an apology. I would like to see the dealership take responsibility and provide an appropriate resolution to the problems I experienced. Overall, what should have been a positive purchase experience left me extremely frustrated and disappointed.

Awful, once again. These people don’t give a damn about service, and even less about people. I had a 9am appointment to just get new tires. Nothing else. Just new tires. After sitting there for 2 hours, I walked over to my service rep and asked if we were close to being done. Without even looking up at me, he says, “oh no. Not even close.” What?? Why, I asked. He then proceeded to tell me that they “just” discovered a “major” issue. Immediately I’m thinking they discovered something with the axel, tire rim, or just something that was ... Read More

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Google - Aug 31, 2026

Awful, once again. These people don’t give a damn about service, and even less about people. I had a 9am appointment to just get new tires. Nothing else. Just new tires. After sitting there for 2 hours, I walked over to my service rep and asked if we were close to being done. Without even looking up at me, he says, “oh no. Not even close.” What?? Why, I asked. He then proceeded to tell me that they “just” discovered a “major” issue. Immediately I’m thinking they discovered something with the axel, tire rim, or just something that was discovered while putting my new tires on. But nope, that wasn’t it. After asking a couple more questions, he finally admits that the wrong tires were pulled from the warehouse. Again, I have already been waiting for 2 hours and my truck wasn’t even in the bay. What made this bad situation even worse was the flippant, non-apologetic attitude of the service rep. He couldn’t give a damn. It took 2 more hours to finally get my tires done. So I was there for 4 hours just to get tires. Unbelievable. I experienced this same type of flippant attitude the last time I had to take my truck in for repairs. It seems to be common place in that service department. Next time, I’ll go to Les Schwab for tires, where I know the staff is kind.

Please read!!!! ### Google Review Our son purchased a Ford Escape 2017 from Lithia Ford as a **certified pre-owned vehicle** Unfortunately, the vehicle later experienced a major engine failure. Our initial visit to the dealership was very negative, and we found the response from the salesperson unkind and unhelpful. After contacting Ford and Lithia’s corporate office, the treatment improved, and the dealership ultimately provided some assistance toward the cost of replacing the engine, which we appreciate. However, our biggest concern remains that the vehicle was sold as certified despite internal paperwork indicating known issues with the vehicle. We feel customers deserve ... Read More

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Google - Aug 15, 2026

Please read!!!! ### Google Review Our son purchased a Ford Escape 2017 from Lithia Ford as a **certified pre-owned vehicle** Unfortunately, the vehicle later experienced a major engine failure. Our initial visit to the dealership was very negative, and we found the response from the salesperson unkind and unhelpful. After contacting Ford and Lithia’s corporate office, the treatment improved, and the dealership ultimately provided some assistance toward the cost of replacing the engine, which we appreciate. However, our biggest concern remains that the vehicle was sold as certified despite internal paperwork indicating known issues with the vehicle. We feel customers deserve complete transparency when purchasing a certified vehicle. Overall, we appreciate the eventual assistance, but the experience has been disappointing and raises serious concerns about the certification and sales process.

Pretty frustrated to have made an appointment to get an oil change, had to wait two weeks to get this appointment, and when I show up at the appointment time they tell me it would be a 3 hour wait. I just went elsewhere and got it done....

Before buying our truck from Peterson, we decided to stop by Lithia first. Looking back, that was a mistake. We wasted a lot of time there, and we also experienced outright rudeness from the person who appraised our vehicle, since we were considering trading it in. We worked with an Asian female salesperson. Unfortunately, I don’t remember her name. What I do remember is hearing endless stories about her personal life—how her mother kept calling her at work, stories about her son in Hawaii, and many other things that had absolutely nothing to do with buying a vehicle. ... Read More

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Google - Jul 31, 2026

Before buying our truck from Peterson, we decided to stop by Lithia first. Looking back, that was a mistake. We wasted a lot of time there, and we also experienced outright rudeness from the person who appraised our vehicle, since we were considering trading it in. We worked with an Asian female salesperson. Unfortunately, I don’t remember her name. What I do remember is hearing endless stories about her personal life—how her mother kept calling her at work, stories about her son in Hawaii, and many other things that had absolutely nothing to do with buying a vehicle. She also asked us a lot of personal questions that were completely unrelated to our purchase. I found this extremely unprofessional. When I’m spending tens of thousands of dollars on a vehicle, I’m not interested in discussing my salesperson’s personal life, nor do I want to share mine. I expect the focus to be on helping me make an informed purchase. The biggest frustration was that it took them THREE hours to show us the truck we were interested in. We were ready to buy it—we only needed to take it for a test drive first. For three hours we kept getting one excuse after another. One employee had gone to lunch (apparently the only person who could show us the truck), and never came back. Then there was supposedly something else that still needed to be done to the truck. Meanwhile, we just kept waiting while our time was being wasted. While we were waiting, we asked for a trade-in appraisal on our 2018 Jeep Cherokee, which is in good condition and currently worth around $10,000 on the market. The appraiser walked over, barely looked at the vehicle, muttered, “I’ll give you 3K,” turned around, and walked away. My husband was so shocked that he couldn’t even respond. All he could do was laugh in disbelief. It honestly made us wonder whether anyone there truly values their customers or takes pride in their work. That certainly wasn’t the experience we had at Lithia. Two days later, we bought an amazing truck from Peterson, where the experience was completely different. I highly recommend Peterson to anyone looking for a vehicle. As for Lithia, we won’t be coming back.

About two weeks ago had my F250 serviced at Lithia Ford. Part of the service included tire rotation, and brake inspection. I never thought I would say this, but thank goodness I got a flat tire Today, It probably saved me from being in a serious accident. When I started to remove the wheel, I found the lug nuts were not properly tightened, it took very little Force to remove them. Obviously, the lug nuts were not tightened to spec. I took my vehicle to Lee Schwab to have the flat repaired and requested they check the rest of the ... Read More

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Google - Jul 30, 2026

About two weeks ago had my F250 serviced at Lithia Ford. Part of the service included tire rotation, and brake inspection. I never thought I would say this, but thank goodness I got a flat tire Today, It probably saved me from being in a serious accident. When I started to remove the wheel, I found the lug nuts were not properly tightened, it took very little Force to remove them. Obviously, the lug nuts were not tightened to spec. I took my vehicle to Lee Schwab to have the flat repaired and requested they check the rest of the wheels for Proper lug torque. The Service technician told me another wheel Has loose lug nuts as well. I called Lithia Ford, and Asked to speak to the service manager. Call went straight to voicemail.. Called back and spoke to another representative of Lithia Ford service department. Describe the incident and never received a call back from the service manager..

Scheduled an appointment for service on my new vehicle. When I arrive they have no idea I am coming and tell me the wait will be several hours. Huh? Nice way to treat a customer who just bought a car from you

Showed up at noon to my appointment, was told I'd be done by 3 or 3:30 at the latest. Was not out until 4:45. Missed both doctor appointments I had scheduled, which was the whole point of leaving work early that day. Will never be back. Service advisor was Kyle Hossfeld. Whatever time-line you are told, it's a lie.

Had never been here and was truly so icked out. We drove an hour specifically to test drive a car we were certain we would buy it until we got in. It looked a little dingy at first glance and we thought no biggie whoever detailed it probably did a quick job - started opening compartments and there was spilled rotten coffee. I told the car salesman I needed detailed again and he rudely said “it’s been through detail” first impression was awful we didn’t even try to proceed with purchasing we were so grossed out. This car ... Read More

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Google - Jun 29, 2026

Had never been here and was truly so icked out. We drove an hour specifically to test drive a car we were certain we would buy it until we got in. It looked a little dingy at first glance and we thought no biggie whoever detailed it probably did a quick job - started opening compartments and there was spilled rotten coffee. I told the car salesman I needed detailed again and he rudely said “it’s been through detail” first impression was awful we didn’t even try to proceed with purchasing we were so grossed out. This car was listed as “certified pre owned” we felt good, all we needed to do was drive and we were immediately turned off. Not to mentioned car was making a squealing noise and when I asked the salesman what the noise was he rudely replied that he was a car salesman and not a mechanic. Super disappointed it was truly the car we’d been looking for forever but first impressions are everything

I had a terrible experience with the sales staff at Lithia Boise. I visited the dealership to inquire about purchasing a new vehicle and planned to trade in my current one. Because the sales rep’s manager wasn’t available at the time, I was encouraged to go to CarMax for an appraisal, with the assurance that they would match it. “It’ll just take 15 minutes,” he said. I went to CarMax, got the appraisal, and returned to the dealership the next day. That’s when the manager low‑balled me by $2,000 on the trade‑in. They tried to justify ... Read More

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Google - Jun 26, 2026

I had a terrible experience with the sales staff at Lithia Boise. I visited the dealership to inquire about purchasing a new vehicle and planned to trade in my current one. Because the sales rep’s manager wasn’t available at the time, I was encouraged to go to CarMax for an appraisal, with the assurance that they would match it. “It’ll just take 15 minutes,” he said. I went to CarMax, got the appraisal, and returned to the dealership the next day. That’s when the manager low‑balled me by $2,000 on the trade‑in. They tried to justify it by saying the tax savings would make up the difference. But the text message from the sales rep was clear — they said they would match the appraisal, not “match it minus $2,000.” At that point, I walked out on principle. I know dealerships can be hit‑or‑miss, but when you have what amounts to a handshake agreement in writing and they still go back on their word, it makes you wonder what else they’d be willing to mislead you about. I won’t be returning, and I wouldn’t recommend trusting their sales process.

Unorganized. Prepare to wait.

Lithia and the general manager Jim lie to sell their cars. When you bring it to their attention they gaslight you and continue to lie. Even after presenting them with evidence they can’t get their story straight. They lack transparency and accountability. They will say “the ad may have been wrong but they were sure to tell you the truth in person” creating a your word against mine scenario. They expect consumers to be the experts and know the ins and outs of trim levels. If you see the car and you didn’t realize they lied, it’s ... Read More

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Google - Jun 18, 2026

Lithia and the general manager Jim lie to sell their cars. When you bring it to their attention they gaslight you and continue to lie. Even after presenting them with evidence they can’t get their story straight. They lack transparency and accountability. They will say “the ad may have been wrong but they were sure to tell you the truth in person” creating a your word against mine scenario. They expect consumers to be the experts and know the ins and outs of trim levels. If you see the car and you didn’t realize they lied, it’s on you not them. Even after the sale when confronted they’ll admit in writing they thought it was platinum and show confusion themselves about trim levels but still blame you for not noticing. They will then say they told you the truth anyways. Then when you reach out they won’t respond in writing they want only spoken conversations so you have no evidence. If you go home to get a credit card for payment they will say you went home and thought about it and still came back. Even though all signed paperwork shows no trim level specified and their online ads and website said it was the higher trim they will still not take any accountability. Then they sell your trade in even knowing you’re disputing to make sure you can’t go back. They will turn the car on for you hide things that are malfunctioning and say because “it was hot” when the high was 64 degrees that day, Avoid this dealership at all costs. - Logan, you’re more than welcome to call me with your idea of a resolution. But the fact that your company lies and gaslights I don’t expect to get one. I will continue to purse this either way. As I have more than enough proof your “version” of presenting the vehicle as limited to me is completely inaccurate as demonstrated by the sales agent himself who was “confused” even after confronted. To expect me to notice your mistake when your own employees including and up to the general manager himself didn’t even notice… crazy expectations to place on the consumer rather than acknowledge the mistake and accepting responsibility you place blame elsewhere and make false statements in response to attorney general complaint’s.

I brought my 2021 Ford F-150 in for service, expecting the top-tier, full extended warranty I purchased to cover the visit. Instead, I was hit with a $300 diagnostic fee with no repairs . Let me be clear: I have absolutely no issue paying for actual repairs or necessary work. What I do object to is being misled and blindsided by ridiculous fees that were never properly explained upfront. My service advisor, Mike, completely failed to communicate how these fees interact with the warranty. He should have explained the process clearly and transparently from the very beginning. What hurts the most is the ... Read More

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Google - Jun 8, 2026

I brought my 2021 Ford F-150 in for service, expecting the top-tier, full extended warranty I purchased to cover the visit. Instead, I was hit with a $300 diagnostic fee with no repairs . Let me be clear: I have absolutely no issue paying for actual repairs or necessary work. What I do object to is being misled and blindsided by ridiculous fees that were never properly explained upfront. My service advisor, Mike, completely failed to communicate how these fees interact with the warranty. He should have explained the process clearly and transparently from the very beginning. What hurts the most is the complete lack of basic customer care. This was my fourth time bringing my truck into this service department just this year. As a loyal, returning customer, I expected to be treated like a valued client. Instead, Mike showed zero flexibility. He couldn’t care less about building a relationship or keeping my business, refusing to wave the fee despite the clear breakdown in communication on their end. Because they prioritized a one-time fee over a repeat customer, they have lost my business. I will be taking my truck elsewhere for all future service and repairs.

Had to get towed here because my vehicle was going into limp mode on hills and couldn't make it up a hill. They get a star for identifying an issue where another dealership's service dept didn't correctly install some hoses, but that didn't fix the issue. They guessed it could have been some sensors and replaced those but that didn't fix it either. I did my own research on the issue while they were working on it and brought it up to the service advisor. He completely disregarded what I found online (maybe because they ... Read More

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Google - May 12, 2026

Had to get towed here because my vehicle was going into limp mode on hills and couldn't make it up a hill. They get a star for identifying an issue where another dealership's service dept didn't correctly install some hoses, but that didn't fix the issue. They guessed it could have been some sensors and replaced those but that didn't fix it either. I did my own research on the issue while they were working on it and brought it up to the service advisor. He completely disregarded what I found online (maybe because they were already finished by then) saying it would have thrown an error code (which isn't necessarily the case). I took it to a different dealership (and I probably won't be coming back here again) and had them replace the part I found out about online and haven't had the issue again.

Rude staff in the service area and misdiagnosed my van. The oil change side is a bit nicer, but everyone still seems very overwhelmed and understaffed. The guy who runs the service side and greets people (or lack thereof) is a real jerk. He seemed annoyed that I was even existing. I was waiting for several minutes, not greeted, so I got out of my van and went to the podium, but he just walked past me until I politely said hi and only then was I acknowledged. With an extremely annoyed demeanor, he directed me to the oil change ... Read More

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Google - May 7, 2026

Rude staff in the service area and misdiagnosed my van. The oil change side is a bit nicer, but everyone still seems very overwhelmed and understaffed. The guy who runs the service side and greets people (or lack thereof) is a real jerk. He seemed annoyed that I was even existing. I was waiting for several minutes, not greeted, so I got out of my van and went to the podium, but he just walked past me until I politely said hi and only then was I acknowledged. With an extremely annoyed demeanor, he directed me to the oil change side like I was an inconvenience. I get that people hate their jobs, but that’s not my problem. I’m just trying to get my vehicle serviced and I’m not familiar with the system here, only having been here once before. Also, my van was diagnosed with a transmission fluid leak and I got a second opinion the same day, turns out there’s no leak, just a simple seep, which is normal for older cars. The technician should’ve diagnosed this as a seep, not a leak, huge difference. Caden and KJ at the oil change area, however, are very polite and weren’t the issue today.

First time I went in, service was great, very kind and attentive guy. Second time I went in, Dustin Hawkley “helped” He was pretty rude. My daughter went in a 3rd time and had Dustin Hawkley as well and mentioned he was pretty stuck up and far from attentive. Not the type to post reviews but my daughter and I had bad experience with Dustin Hawkley from the service center.

Work was done as said. However, there was 2 diagnostic fees since they checked 2 issues there is 2x$200 fees m, $400 in diagnostic fees. I did a $700 fix and not the other that I couldn’t afford at the time. Either way charging 2 diagnostic fees for a car in one time is unhinged. “But sir, you can take the $200 off on the next fix” is a slap in the face. Learned my lesson will not be going back for service. Extremely Unfortunate, customer lost for any future service besides my oil changes that I prepaid for. **Did 2 stars bc the work was ... Read More

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Google - Apr 23, 2026

Work was done as said. However, there was 2 diagnostic fees since they checked 2 issues there is 2x$200 fees m, $400 in diagnostic fees. I did a $700 fix and not the other that I couldn’t afford at the time. Either way charging 2 diagnostic fees for a car in one time is unhinged. “But sir, you can take the $200 off on the next fix” is a slap in the face. Learned my lesson will not be going back for service. Extremely Unfortunate, customer lost for any future service besides my oil changes that I prepaid for. **Did 2 stars bc the work was preformed.

This place it a total rip off had to pay 400 dollars for a diagnostic test with no details of what or why my car wasn't covered by my warranty! Last time I went there I payed 800.00 for a degaser bottle I could have done myself in 5 minutes and only cost me a 100.00 dollars don't use this business for any repairs!

Had a horrible experience with Lithia trying to get an airbag issue fixed on my Ford Explorer. My car sat in their garage for four days while Teddy the service tech took his time getting the warranty provider the information they needed to authorize the repair. After 4 days, I went in and stood at Teddy's desk and told him "I'm going to wait here while you call them and give them the information they need." 30 minutes later, it was finally authorized and the repairs were finished the next day. So, five days without the car because ... Read More

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Google - Mar 2, 2026

Had a horrible experience with Lithia trying to get an airbag issue fixed on my Ford Explorer. My car sat in their garage for four days while Teddy the service tech took his time getting the warranty provider the information they needed to authorize the repair. After 4 days, I went in and stood at Teddy's desk and told him "I'm going to wait here while you call them and give them the information they need." 30 minutes later, it was finally authorized and the repairs were finished the next day. So, five days without the car because the service tech didn't communicate with the warranty provider until I stood over his shoulder. But wait! there's more! I got a bill today on my credit card for $1,478. Teddy, instead of billing me the $100 deductible I had on the warranty coverage, just billed me the whole thing! The only reason they are getting even a 1-star review is because some dude named Kyle was able to reverse the charge today and took care of it within 10 minutes. Attention Lithia: Less Teddys; More Kyles.

They wanted to charge my sister $200 JUST TO LOOK AT HER CAR! Scam scam scam!

These people are insane!!!!! 200$ just to diagnose! Not worth your time. Not to mention the manager is on a power trip. No thanks.

Horrible experience with them. We were assigned to Mike Mence. Each time we would go in he would not explain everything to us then would tell us a different price for certain things. Why lie? I wouldn’t be surprised if he is pocketing money. He would also raise his voice instead of talking in a calmly matter. Never going back there again. I hope this gets looked into.

Bad Experience from the get go and never got better. Bought a certified pre owned, apparently doesn't mean anything. Service just pencil whipped the PDI process and kicked it out on the lot with a check engine light on ( came on when driving home) and stuff not working. I've lost track of how many times I've had to take the car back to them. Wont take ownership on their mistakes and hides behind "Ford specifications" and not driving the car enough to see the intermit issues that still exist because at this point the issue ... Read More

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Google - Dec 30, 2025

Bad Experience from the get go and never got better. Bought a certified pre owned, apparently doesn't mean anything. Service just pencil whipped the PDI process and kicked it out on the lot with a check engine light on ( came on when driving home) and stuff not working. I've lost track of how many times I've had to take the car back to them. Wont take ownership on their mistakes and hides behind "Ford specifications" and not driving the car enough to see the intermit issues that still exist because at this point the issue is re-work and their original transmission rebuild didn't work. Certified pre-owned vehicle needed a transmission rebuild and engine repair within 6 months of us buying it.

While we didn’t end up purchasing a vehicle, I want to start by saying that Kris Thaxton was excellent to work with. He was patient, professional, and took the time to test drive multiple 2025 Ford Escapes with my wife and me. We genuinely appreciated his approach. Ultimately, after reviewing the numbers, the difference between the vehicle price and our trade value was more than we were comfortable with, and some expected rebates didn’t apply. I let Kris know we were too far apart, and he was understanding. No hard feelings there — I respect that both sides need to ... Read More

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Google - Dec 28, 2025

While we didn’t end up purchasing a vehicle, I want to start by saying that Kris Thaxton was excellent to work with. He was patient, professional, and took the time to test drive multiple 2025 Ford Escapes with my wife and me. We genuinely appreciated his approach. Ultimately, after reviewing the numbers, the difference between the vehicle price and our trade value was more than we were comfortable with, and some expected rebates didn’t apply. I let Kris know we were too far apart, and he was understanding. No hard feelings there — I respect that both sides need to do what’s best for them. Before we left, Kris came back and let us know they had increased the trade offer from $19,000 to $20,000, which I appreciated. Unfortunately, we were still too far apart to make a deal. That’s when a sales manager became involved, and the experience went downhill quickly. The manager explained that they couldn’t come up further on the trade due to several issues: two prior fender benders, a scratch on the fender, chips on the hood, and a small windshield chip. He was correct — those issues exist — and I had no problem with that assessment. However, he also stated that the tires, wipers, air filters, and windshield would all need replacement. I had just had the vehicle serviced at another dealership, where the inspection report listed the tires as “good,” and I had recently replaced the wipers, air filters, and oil/filter. I offered to provide maintenance records and receipts. He declined to reconsider the valuation. At that point, the conversation shifted from professional to unnecessary and insulting. The manager stated that he couldn’t offer more because my car was “filthy.” We had driven two hours from Hailey to Boise in winter weather — snow most of the way, rain for days prior — so yes, the exterior was dirty. What was frustrating is that when I asked whether washing the car would change the valuation, he said no. If washing it wouldn’t matter, then bringing up that it was “filthy” added nothing constructive to the discussion. It only served to escalate and sour the interaction. He also stated the car would need to be detailed, then acknowledged that Lithia Ford details all vehicles before resale anyway — making the cleanliness comment even more confusing and unnecessary. At that point, my wife walked out, and I followed. We drove two hours to be spoken to in a way that was dismissive and unprofessional. I’m fine not making a deal — that happens — but I’m not okay being insulted in the process. For transparency, I agreed with much of the manager’s valuation rationale. What I did not agree with was the tone and approach. Respect matters, especially in a customer-facing role. Because of that interaction, I will not do business with Lithia Ford of Boise, and I would caution others that while some staff are excellent, management demeanor can make or break the experience.

This is my second Truck that I purchased from Lithia. I have to say I’m deeply disappointed about being dismissed when I placed a review on their website about the lack of attention their service techs have when servicing my vehicle. When I emailed and texted the service writer I was expecting a response about the disappointment with their service but it fell on deaf ears. I wont go into detail but What I will say is I most likely will not be purchasing another Truck from them and I will be looking to get a refund on the ... Read More

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DealerRater - Dec 22, 2025

This is my second Truck that I purchased from Lithia. I have to say I’m deeply disappointed about being dismissed when I placed a review on their website about the lack of attention their service techs have when servicing my vehicle. When I emailed and texted the service writer I was expecting a response about the disappointment with their service but it fell on deaf ears. I wont go into detail but What I will say is I most likely will not be purchasing another Truck from them and I will be looking to get a refund on the remaining lifetime oil change service that I purchased. Brian

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I will take my truck for service, repair, etc to a jiffy lube before I ever bring it back here. I'm not sure how the practices are elsewhere in Boise, but this place needs to be investigated. Consumer Beware.....

Parts runner needs to stay off of his cell phone when driving. Almost hit me twice

Spare me please! Lithia or any other Ford dealership will NOT service a 1999 F250 that they sold to me. Is it any wonder anyone would purchase from them, or any Ford for that matter? So after over 50 years of Fords from a 1964 Fairlane Sport Coupe to a Shelby Cobra. No more. Over 30 Fords, but never again for me, my six, their 27 children, or anyone I ever talk with will ever buy a Ford again. I will certainly spread the word.

Service department is absolutely terrible. The first few times they are all nice and perform the service requested and then they charge you for a service and never fully complete the service. They only half do the job so you will have to come back again. I do not recommend using them if you want to keep your vehicle going down the road. Conveniently several things stop working after their service that worked perfectly fine before it was worked on. They don't just work fine the day it's taken in and then the day you get back they ... Read More

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DealerRater - Nov 13, 2025

Service department is absolutely terrible. The first few times they are all nice and perform the service requested and then they charge you for a service and never fully complete the service. They only half do the job so you will have to come back again. I do not recommend using them if you want to keep your vehicle going down the road. Conveniently several things stop working after their service that worked perfectly fine before it was worked on. They don't just work fine the day it's taken in and then the day you get back they no longer work. Their response with milage vehicles breakdown. If you want your vehicle to run do not use Lithia of Boise to complete your service. They can't even do annual maintenance correctly. Don't bother calling the service manager he was completely worthless and power hungry.

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Brutal experience buying a truck here. They scheduled the delivery for the days I told them I'd be out of town. Miguel and his manager Logan made commitments they didn't keep. No level of customer service after the transaction.

I went to the dealership Monday November 3 work with a sales man named Kris k. I went in and explained my situation to him and I was reapproved for an amount and told him I don’t want a bunch of dings on my credit he told me he can get me into this truck no problem and at this point it was around 7 pm and he gave paper work to the high up and he said it was strong and he contact me in the morning and the morning came ghosted I herd nothing from him or the dealer ... Read More

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Google - Nov 6, 2025

I went to the dealership Monday November 3 work with a sales man named Kris k. I went in and explained my situation to him and I was reapproved for an amount and told him I don’t want a bunch of dings on my credit he told me he can get me into this truck no problem and at this point it was around 7 pm and he gave paper work to the high up and he said it was strong and he contact me in the morning and the morning came ghosted I herd nothing from him or the dealer ship I texted him and nothing then later that night he finally Relia says it’s his day off and he finding out for me after this nothing ghosted not a word waited next day and nothing called my bank to get a loan though them and they told me they summited my application though them and said they were only giving me 17k on my trade that I just bought 1 year ago for 32k granted I know you loose value however not that much value No one told me what they were giving me on my trade till I called the bank and they deny the loan because of negitive equity in the truck they summitted. They were not up front and they tried to approve a loan with 8k added on to it and my credit not perfect but it’s not bad and anyone with brains would know a bank wouldn’t approve of that. Yet they ding my credit any way and say nothing and when I’m finly mad at this a rep finally reached out and ask what the issue was and I told him and his name was Logan mine you I was in there in June and they would give me 22.5 k for my truck and my truck has 6 k more miles on it no damage everything working same as in June. If they were up front with me and told me what they were giving me for my trade o would have turned it down and wasted no body’s time o think is unfair act and bad communication on there part to try railroad you. I will never go to these guys again sad thing is I bought my first truck from these guys and there service was way better and more honest then.

I needed minor body work done on my F150. The guys at Lithia Ford Boise managed to find me a used part that saved me a ton of money. When they installed it, they did an excellent job, fast and efficient. Great service all round.

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Don't try getting a service appointment. They don't answer the phone and they don't call back after leaving a message. I love the Lithia response, "give me a call." I have called 5 times and left two messages. I'm not sure how calling one more time will help.

Awful experience. I have a 2003 ford and they refuse to do a simple transmission oil change service on my truck because it’s “too old.” This makes absolutely no sense whatsoever.

My husband replaced his battery which continued to drain, called to purchase an alternator which was $1100 and took two days to get from SLC; after alternator was installed invoice was marked they did not guarantee their part ir their labor of installing. Unethical policy

Update on my experience with this dealer. Its a hot mess of a nightmare. Teddy is my service person on this visit for my flex and let's just say I now regret taking my car there. All the communication is done through an app and videos. The reason I brought my car in is not in the diagnostic video and everything is THOUSANDS OF DOLLARS. I can't recommend this dealer anymore. Also because I needed to use my credit card the new president I had to pay an additional $30 to get my car. ******************************************* So when you take you ... Read More

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Google - Sep 17, 2025

Update on my experience with this dealer. Its a hot mess of a nightmare. Teddy is my service person on this visit for my flex and let's just say I now regret taking my car there. All the communication is done through an app and videos. The reason I brought my car in is not in the diagnostic video and everything is THOUSANDS OF DOLLARS. I can't recommend this dealer anymore. Also because I needed to use my credit card the new president I had to pay an additional $30 to get my car. ******************************************* So when you take you car to the dealer.... You may figure that the dealer would be rude, expensive and hard to work with. Well my experience with @lithiafordboise was amazing 👏 they helped me understand over the phone what we were looking at, made space to work around our crazy schedules and even worked to save us money!?!?! I never recommend any place or company that provides a service unless I use them myself. Thanks Eric from Lithia Ford you really helped us out in a pinch.

I don't like give bad review but people need to know . tried to buy a truck on line apply and found they are very bad in communication when i finally talk with someone they will not stand by the price they list on line and been rude after two week i still called and they put me on hold for too long I'm guessing that way everyone drive dodge in Boise.

The salesmen are honestly rude! They just want to make a quick sale and make their commission quick! Went in to see a car and asked the salesman questions that he totally seemed clueless about! Didn’t really seem to care and didn’t end up making a deal, though I was going to pay cash! Was close to asking price but a few hundred bucks that I'm sure wouldn't have made a difference didn't secure the deal! honestly trash dealer and salesmen! go elsewhere! just my 0.2 cents

Avoid Buying from this Dealership I came in as a cash buyer for a truck. They refused to negotiate even $100 off their asking price. When I told them I was paying cash, they didn't believe me and asked if I had taken out a lien to get the cash. Completely insulting - they lost an easy cash sale because they treated me like I was lying. Unprofessional and disrespectful. Took my business elsewhere - you should too.

Your new ride is only as good as how well your dealer takes care of you after you buy it. Lithia Ford Boise promised me that if I brought my F150 for any service or work that would require several hours or days, they would either provide a loaner or ride to our home. The first time they gave us a ride. The second time they needed the truck for 2-3 days and would not give us a ride or loaner. We went to the manager and the answer was still no, against new policy. It is 40 miles round trip ... Read More

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Google - Aug 29, 2025

Your new ride is only as good as how well your dealer takes care of you after you buy it. Lithia Ford Boise promised me that if I brought my F150 for any service or work that would require several hours or days, they would either provide a loaner or ride to our home. The first time they gave us a ride. The second time they needed the truck for 2-3 days and would not give us a ride or loaner. We went to the manager and the answer was still no, against new policy. It is 40 miles round trip to the dealer and the F150 is our only personal vehicle. Lithia Ford Boise does NOT keep promises!

No we are not satisfied. Transmission drain plugs not being tightened is sloppy workmanship and potentially dangerous. Not only did it drain on our driveway but in our garage and we had to use oil remover and our time to clean up the mess. We were supposed to go back to McCall on Sunday but instead took the car back to Lithia ford Monday morning. We were first in the service line. If I made that type of mistake I would have rectified it immediately but instead we waited 9 hours. This incident and service is Unacceptable in my opinion! I ... Read More

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Google - Aug 29, 2025

No we are not satisfied. Transmission drain plugs not being tightened is sloppy workmanship and potentially dangerous. Not only did it drain on our driveway but in our garage and we had to use oil remover and our time to clean up the mess. We were supposed to go back to McCall on Sunday but instead took the car back to Lithia ford Monday morning. We were first in the service line. If I made that type of mistake I would have rectified it immediately but instead we waited 9 hours. This incident and service is Unacceptable in my opinion! I asked for only one thing, drain the oil, replace and tighten the plugs. This would have taken 30-40 minutes tops. We have a video of our son (a Tesla, Mercedes and BMW mechanic tightening the loose plugs. The oil was very low. Our vehicles were purchased at Lithia Ford and always serviced by Lithia Ford. I feel that there should be compensation for the poor service and communication! John

I would not recommend buying a car from Lithia Ford in Boise. Particularly if you are from out of state. My experience was horrible! If I could rate lower than one star I would. Response to Logan Bird: You personally were the cause of this issue! Again you are not giving all the facts. Paper work was getting to you in the agreed upon time line. You accused me of being a scammer. My guess is you changed your mind on wanting to sell the car for the quoted price. All this after Ford approved the credit terms. I have ... Read More

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Google - Aug 22, 2025

I would not recommend buying a car from Lithia Ford in Boise. Particularly if you are from out of state. My experience was horrible! If I could rate lower than one star I would. Response to Logan Bird: You personally were the cause of this issue! Again you are not giving all the facts. Paper work was getting to you in the agreed upon time line. You accused me of being a scammer. My guess is you changed your mind on wanting to sell the car for the quoted price. All this after Ford approved the credit terms. I have sent a message to your corporate office and when I’m done with vacation a call to Ford Motor corporate will also occur.